Grievance contact
- Entity: LINESKYREY PRIVATE LIMITED
- Designation: Grievance Officer
- Officer name: To be notified following formal appointment
- Email: lineskyray@gmail.com
- Phone: +91 80892 75780
- Postal address: Door No. 1, Ward XVI, Neduvathoor Village, Puthur–Kollam, Kottarakara, Kollam – 691507, Kerala, India
- Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST, excluding public holidays
How to complain
Email, call or write with your name, order or enquiry reference, issue description, relevant dates and the resolution requested. Do not include OTPs, card PINs, CVV or unnecessary identity documents.
Response timeline
We aim to acknowledge consumer complaints within 48 hours and resolve them within one month of receipt. Complex matters may require additional information; we will communicate material updates using the contact details supplied by you.
Escalation
If you are dissatisfied after using our grievance process, you may pursue remedies available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, applicable data-protection law, or other law. Consumers may also use the National Consumer Helpline at consumerhelpline.gov.in or 1915.